Return & Cancellations

Return and cancellation:

No returns, only exchange within seven business days of purchase date. For exchange the diamond jewelry has to be exactly in original condition, with no loss in diamond quality, count and in the same gold/diamond weight as sold. Returns are subject to any defects provided the gold and diamonds are exactly as sold with no change in weight or quality, refund will be only if the product is as is and with diamond certificate, customer will bear the cost if there is loss of diamond certificate USD $100 as the jewelry will be sent back to the lab for recertification. If during quality check by our team, there are any signs of wear and tear, resizing or any damage or alteration of any sort the return policy will not apply and the item will qualify for buyback policy. This policy is not applicable for custom made orders. Return labels can be requested through [email protected] or call us on 7324041414 between 12pm to 8pm EST (Tuesday through Sunday)


In case of any logistical challenges, or inventory shortage, error in pricing or error in product information, we will notify if the order is cancelled or any additional details are required to process the order. In case the amount is charged to your account while the order stands cancelled, the entire amount will be refunded or credited back to the payee account. This policy is not applicable for custom made orders.

Buy Back Policy:

Diamond jewelry bought from CP jewellers is eligible for buy back if returned after 7 days of purchase.Standard making charges and other expenses applicable, diamond certificate provided at the time of purchase is required or customer will have to bear the recertification expense $100. Gia Certified solitaire are eligible for buyback policy (certificate is a must), including gold and silver bars and coins, price will be evaluated after the quality check is done.

The item has to be returned at the store in-person and the evaluation will be done be evaluated QC.​